Display Screen Problems

[AlbertTatlock]

Well here we are in April and the dealer has no idea when I'll get a new head unit. I think they couldn't care a stuff. Dreadful situation and Mitsubishi should be ashamed. I suppose given they have pulled out of the UK market, nothing is going to improve. Just have to wait.

 

[user 3575]

Had a phone call at 16.00 from the dealer, Mitsubishi have dispatched my new SDA2 head unit, now booked in for the 26th April while I wait it's a 30 minute job according to the dealership.

Its about time it has been like driving with a one arm bandit the screen pinging away in different modes

 

[AlbertTatlock]

Had a phone call at 16.00 from the dealer, Mitsubishi have dispatched my new SDA2 head unit, now booked in for the 26th April while I wait it's a 30 minute job according to the dealership.

Its about time it has been like driving with a one arm bandit the screen pinging away in different modes

Good to hear some units coming through. Still no idea when mine will arrive. I have only been on a couple of short drives since discovering that a USB mouse can be connected to the screen. But it's actually stopped the annoying random beeping since plugging a mouse into it.

 

[AndyH5]

Dealer has informed customers have been waiting well over 10 weeks for a replacement, to date they have not been given any indication or dates. I initially assumed there was a 10 weeks waiting list, it appears it is open ended.

I've been awaiting for a replacement unit since Feb 2023, they have quoted 9 weeks !! and no ones interested.............
I had pretty much sold my Outlander Phev and the issue happened under warranty and now not only have I lost the car I wanted I am losing money every week / month as no one wants a car with faults !
Mitsubishi should compensate for these issues as it not the fault of us owners especially when we could be selling the car ....

Spoke to "Colt" who refused to even be interested and said go back to dealer who are now only the service agent, and really don't care - it took the dealership over a week from confirming the fault ?? Why?
No radio, nothing and its only just stopped randomly beeping

 

[AlbertTatlock]

Had a phone call at 16.00 from the dealer, Mitsubishi have dispatched my new SDA2 head unit, now booked in for the 26th April while I wait it's a 30 minute job according to the dealership.

Its about time it has been like driving with a one arm bandit the screen pinging away in different modes

Good to hear some units coming through. Still no idea when mine will arrive. I have only been on a couple of short drives since discovering that a USB mouse can be connected to the screen. But it's actually stopped the annoying random beeping since plugging a mouse into it.

New unit being fitted on Monday next week.

 

[nrayanov]

New unit being fitted on Monday next week.

Let us know how it goes!

 

[user 3575]

New SDA2 fitted this morning all good, icon display layout slightly different, but at least it works.

 

[nrayanov]

New SDA2 fitted this morning all good, icon display layout slightly different, but at least it works.

Can you take a picture? I wonder what's different.

 

[AlbertTatlock]

New unit being fitted on Monday next week.

Let us know how it goes!

Apologies for missing this. No issues since having the new touch screen fitted. Fingers crossed.

 

[user 3575]

Mines been ok so far touch wood, unfortunately the caretaker Mitsubishi servicing/warranty is MG dealership, completely useless I have little confidence in them, ordered a Ford Kuga PHEV.

 

[nrayanov]

ordered a Ford Kuga PHEV.

It's only front-wheel drive. I'd never take such a big and heavy vehicle with FWD only.

 

[R1chard]

Just got mine replacement screen, reported it in December 2022 and it's arrived August 2023!

---

For anyone you of warranty I've seen these parts available and YouTube videos and how to fix the screen, or you could take it to a local micro electrics fix it shop and they could help replacing the 8 Inch Touch Screen Digitizer.

Here's a few links which might help:
https://youtu.be/sIfbD5jLYRY
-
https://www.ebay.co.uk/sch/i.html?_nkw=Mitsubishi+Outlander++8%22++Digitizer
https://www.aliexpress.com/item/1005005185571291.html
https://www.aliexpress.com/item/1005005026409229.html


Hope this helps

Richard

 

[Raycon]

My Outlander PHEV display screen problems started about 3 weeks ago. The screen froze and I couldn’t do anything at all. The touch screen function had failed. It has progressively worse with the screen scrolling itself and I’m not touching anything. Today was a new issue, it has started randomly phoning people on my phone contacts list as I’m driving and not touching either my phone or the screen, very embarrassing!!

I've now been waiting for over a year for a replacement screen (Ordered Feb 2023). The problem is apparent on many thousand of screens worldwide and in the majority of cases it is the digitiser film on the front of the screen that converts your finger touch to a mouse click on that part of the screen.
If you plug a mouse into the usb port a pointer will appear on the screen (initially it says not compatible but it works) you can then use the screen. Not very helpful when you are driving!!

 

[TonyPony]

I'm about to purchase a second hand 2020 Outlander PHEV which has similar screen issues, which the dealer says they will solve within a timespan of 5-6 months. What are the current experiences with timelines of this replacement? In the past apparently people have waited up to a year, is this backlog reduced by now?

 

[vrabie laurentiu]

Sunt pe cale să cumpăr un Outlander PHEV 2020 la mâna a doua, care are probleme similare cu ecranul, pe care dealer-ul spune că le va rezolva într-un interval de timp de 5-6 luni. Care sunt experiențele actuale cu termenele acestei înlocuiri? În trecut, se pare că oamenii au așteptat până la un an, s-a redus acest restanțe până acum?

Am probleme cu o parte a afisajului de doua saptamani. Am fost in servis si au cerut inlocuirea lui, dar trebuie sa astept cam 6 luni.
Masina este din 2020, deci cam au probleme la afisaj dupa 4 ani

 

[Woon Chung]

Mine is 2022. I had same issue of phantom screen press. I dropped by service center 50 miles away. They say Head unit warranty is 3 years, 36K miles. I am out of warranty. They will charge me $1,800 for replacing Head Unit. But it will take 6 months to get if from Japan.

I searched You Tube to check what other's have done on this issue. They recommend to replace touch screen digitizer. I bought digitizer from Amazon with $14. Replaced it and it took less than 20 min. Piece of cake. It works like a new. I am happy with that.

 

[AndyInOz]

Am probleme cu o parte a afisajului de doua saptamani. Am fost in servis si au cerut inlocuirea lui, dar trebuie sa astept cam 6 luni.
Masina este din 2020, deci cam au probleme la afisaj dupa 4 ani

Courtesy of Google translate:

I have been having problems with part of the display for two weeks. I went to the service center and they asked to replace it, but I have to wait about 6 months.The car is from 2020, so they have problems with the display after 4 years

 

[Neville Watson]

I'm about to purchase a second hand 2020 Outlander PHEV which has similar screen issues, which the dealer says they will solve within a timespan of 5-6 months. What are the current experiences with timelines of this replacement? In the past apparently people have waited up to a year, is this backlog reduced by now?

I have a 2020 with the same problem in Ireland. It's a very common issue. The dealer here has said six months delay fo new touch screen. Nightmare for me as a very loud random beeping . I think in the maps warning about road information. I can't go into map settings to cancel or turn it down. Playing loud music easies my pain...

 

[TonyPony]

I'm about to purchase a second hand 2020 Outlander PHEV which has similar screen issues, which the dealer says they will solve within a timespan of 5-6 months. What are the current experiences with timelines of this replacement? In the past apparently people have waited up to a year, is this backlog reduced by now?

In the end I received my replacement screen after 3 months already! Very happy with the service in NL.

 

[Steveloco]

I’ve read on another forum that you can plug a wireless mouse into the USB socket to gain control of the screen. Doesn’t fix the screen problem, but enables you to alter things and use the device (not while driving!!). Not tried it yet.

Yes that’s working for me while waiting for repair. Needs new ‘digitiser’ for screen touch