PHEV System fault in 2024 Outlander

[Mit2024]

Hi Everyone, I am just wondering if anyone else is having the PHEV System fault. I have a brand new Outlander and in the past 2 months. This fault has occurred 3 X. Twice it has occurred on the highway with the vehicle losing power. Very unsafe! I have brought it to the shop. 1st time they said it was the auxiliary battery, so we made sure it is fully charged and drive it 1 day a week in charge mode. It has occurred two more times and it has always been charged so we do not think it is the auxiliary battery. The service department has given me a different answer each time . The last time they said that they do not know what it is and there is nothing wrong with the vehicle. They just tell me to bring it in if it occurs again. Not sure what the difference will be when I bring it in a 4th time. I am really frustrated as I have this brand new vehicle which is no longer reliable. Please let me know if anyone else has had similar issues...Open to suggestions?

 

[PHEV07]

Hi Everyone, I am just wondering if anyone else is having the PHEV System fault. I have a brand new Outlander and in the past 2 months. This fault has occurred 3 X. Twice it has occurred on the highway with the vehicle losing power. Very unsafe! I have brought it to the shop. 1st time they said it was the auxiliary battery, so we made sure it is fully charged and drive it 1 day a week in charge mode. It has occurred two more times and it has always been charged so we do not think it is the auxiliary battery. The service department has given me a different answer each time . The last time they said that they do not know what it is and there is nothing wrong with the vehicle. They just tell me to bring it in if it occurs again. Not sure what the difference will be when I bring it in a 4th time. I am really frustrated as I have this brand new vehicle which is no longer reliable. Please let me know if anyone else has had similar issues...Open to suggestions?

Hi Mit2004

Very sorry that you experiencing this problem and no one has a proper answer for you, as yet.

I trades in my 2022 PHEV for a 2024 GT on Apr 8th and so far have not experienced an major problems like you are but It certain is not free of issues like the ICE kicking in for no reason at all bit restating car, gets it back on EV Mode.

I have reported some of the issues that I have been experiencing in other threads.

I will continue flowing your Thread and hope that you can find a solution soon.

Good luck to you.

 

[drwho]

Hi Everyone, I am just wondering if anyone else is having the PHEV System fault. I have a brand new Outlander and in the past 2 months. This fault has occurred 3 X. Twice it has occurred on the highway with the vehicle losing power. Very unsafe! I have brought it to the shop. 1st time they said it was the auxiliary battery, so we made sure it is fully charged and drive it 1 day a week in charge mode. It has occurred two more times and it has always been charged so we do not think it is the auxiliary battery. The service department has given me a different answer each time . The last time they said that they do not know what it is and there is nothing wrong with the vehicle. They just tell me to bring it in if it occurs again. Not sure what the difference will be when I bring it in a 4th time. I am really frustrated as I have this brand new vehicle which is no longer reliable. Please let me know if anyone else has had similar issues...Open to suggestions?

Wow, that really sucks. Ours is also only 3 months old, but we haven't had any issues like that at all.
One would think that if the system registers a fault, it would save that information, and when the tech connects it to their troubleshooting computer, it would show up. Very odd for the vehicle to register to a fault, deal with the fault by slowing the vehicle down, and yet have no record of the incident for the technicians to analyze.
Very sorry to hear you have to go through this and hoping if this happens to my car, the dealership handles it better.