ian4x4 said:Speaking of which, (helpful that is) - How helpful do you find the dealers.
My experiences with the local salesmen have not led me to believe, that owning a Mitsubishi, may not be as pleasant as other motor dealers, I have dealt with over the years. Also it seems you are trapped, by the complexity of the PHEV, into having to use the main dealers.
In Australia, that's not a great question - Every dealer here is franchised/licensed. That is, they're owned and run by people who do not work for Mitsubishi. I'm not sure what it's like where you are.
In my case, I was shocked at the level of service. Most things were good, but two things were exceptional. The first was that when we bought the car, the sales person removed the child seat and baby capsule from our trade in, and installed them into our new car for us. He then showed us the right anchoring points and seatbelt path in case we ever had to redo it. If you didn't know almost half of child safety seats are not installed correctly.
The second was that the car had been sitting on the lot for a while (ex-demo), and the battery went flat the next morning. I called up roadside assist, who said they hadn't received any paperwork from the dealer, and so couldn't help me. I called up the dealer before opening hours, and left a voice mail. After 5 minutes, he called back, apologising, and saying he'd directly called up roadside assist. We got a priority call out because we had kids (even though we were in our driveway at home!), he then offered to do an battery swap that day. We took him up on the offer. When he found out the service department's battery was flat too, he gave us a brand new petrol Outlander, and told us to keep it until he sorted the issue. He then drove to our home to swap cars back over.
The second case was especially was well above and beyond. Heartland motors in Castle Hill, Sydney, has definitely earned my loyalty for that.