My Mitsubishi Connect App

[PHEV07]

Hi all

I decided to start a Thread on the My Mitsubishi Connect App

I purchased my 2024 Outlander PHEV GT on April 8, 2024 and the Sales Rep helped me to set up the My Mitsubishi Connect App on my Android and since setting it up on my Galaxy S10 and it had worked very well untill mid May when it would not connect to the Server over the week-end but has been fine until yesterday

When I open the App I can get to the Battery Range screen but it is blank. When I open the ' i ' screen it does open but looks completely different from before and the Mile Tracker takes forever to display anything and at times the App crashes.

Looks like an update was done but it is not working very well yet.

Here are a few screen shots.

Please note that I currently have a Drive Battery Level of 30kms.





Is anyone else experiencing this issue?

I did report the issue to Mitsubishi Support but no response yet.

Oh and the old App used to display the Tire pressure in PSI.

 

[AndyInOz]

Just in case you haven't already tried it...

... Try to force your device to do a full boot, i.e. power it completely down (turn it off) and then power it up again.

 

[PHEV07]

Just in case you haven't already tried it...

... Try to force your device to do a full boot, i.e. power it completely down (turn it off) and then power it up again.

Yes I did that yesterday and again today but no change.

I just tried to turn on the Lights Remotely.

Animation came up and I received notification that Lights were turned on, but looking at car, Lights remained off.


I do not believe the app is communicating with the server.

Just need to wait till Mitsubishi Support looks into this issue

Odometer on 2nd Screen did update now it shows 22kms remaing but 1st screenshot of Battery Level is still blank.

 

[PHEV07]

Yes I did that yesterday and again today but no change.

I just tried to turn on the Lights Remotely.

Animation came up and I received notification that Lights were turned on, but looking at car, Lights remained off.
View attachment 1527

I do not believe the app is communicating with the server.

Just need to wait till Mitsubishi Support looks into this issue

Odometer on 2nd Screen did update now it shows 22kms remaing but 1st screenshot of Battery Level is still blank.

This is what the Charge Screen used to show

Figures in Red are actual reading when I stepped into the car. I did not have enough time to charge to full because had go somewhere sooner than I had expected.

 

[PHEV07]

Miles Tracker just started to display. This screen was never available before this past Friday.

Definitely an updated feature. Here is Screenshot photo

 

[PHEV07]

Another new Feature with update.

 

[barryk689]

Same Here. Hopefully they will fix soon.

 

[Polyian]

I reported this to Customer Service Saturday morning. I too had updated the App and lost the charge screen. Before calling I deleted the App and reboot my phone then re-installed the App...same issue.
Customer Service said they did not know about this issue, I am surprised there has not been a flood of calls. So I suggest, if you have not done so, Call Customer Service. The more voices the better if we want to rattle their chain.
I find this type of software update and release without proper testing shows someone needs to be replaced on the software team. Imagine if this had been an update to our vehicle software and suddenly our vehicles lost functionality. Everyone Please Call and Complain, only takes a couple of minutes. You can call them directly from the help screen on the app.

 

[Louis-P.]

Same problem here. I also called to report the problem, but the lady I spoke with seemed to be aware of an update malfunction. Unfortunately, quality assurance does not seem to be a top priority over there!!!

 

[Anthony Witkowski]

Issue is due to the most recent update. I've heard that if you roll back to the previous version the battery level will be available.

 

[SuperDave]

my app is working now

 

[PHEV07]

My App just started as well.

I did contact the My Connect Support ppl yesterday. We had a good discussion.

Charge Screen is now working but in the Status Screen, the Tire Pressue is still in kpa instead of PSI

In our conversation I did request that they look into adding the following features:

1) Drive Battery Temperature

2) Allow remote starting of ICE when Temperatures are too low for the Heat Pump to operate.

3) How much Charge in kWhr, was received from the Charging Cable.

The 2018 had this feature on the Car Display. The 2022 did not and neither does the 2024.

 

[jpetro]

My app is working as well. Except tire pressure is in kpa's.

 

[Louis-P.]

Also "Working", but battery charge seems off compared to reality (higher than reality). Also distances travelled reported in the "i" tab are way off... almost double what I drove. I will wait a couple of days to see if they figure it out on their own before calling again!

 

[PHEV07]

Also "Working", but battery charge seems off compared to reality (higher than reality). Also distances travelled reported in the "i" tab are way off... almost double what I drove. I will wait a couple of days to see if they figure it out on their own before calling again!

I just Checked the Car amount of Charge on the Gauge and it does match what the App Screen is showing.

Regarding the Kms driven, keep in mind that any driving you may do around midnight may show up the following day. Time Zones do not match when Setting up start time for heating, never did on my previous models.

 

[PHEV07]

Ok Charge Screen does display the same amount of Battery Charge as it does on vehicle gauge.


I am still impressed with range at themps averaging above 18'C

Today we may average 6'C so let us see what happens when I start using the Heat Pump. I can still use the heated seats for awhile.

 

[Louis-P.]

I just Checked the Car amount of Charge on the Gauge and it does match what the App Screen is showing.

Regarding the Kms driven, keep in mind that any driving you may do around midnight may show up the following day. Time Zones do not match when Setting up start time for heating, never did on my previous models.

Good thing if battery gauge works for many, will probable be ok tomorrow on my end.

Regarding travelled distances, really way off... Did not drive at night and impossible that IT can ne related to a Time zone issue. Says I drove 668 kms on sunday in 4h14m (around 150km/h on average!!!). But my trip was about 400kms. (Little belle 100 km/h, which Makes more sense.). Pretty much the same issue for every day with a distance.

Was contacted by Mitsubishi and gave more détails...

 

[4havnfun]

Good thing if battery gauge works for many, will probable be ok tomorrow on my end.

Regarding travelled distances, really way off... Did not drive at night and impossible that IT can ne related to a Time zone issue. Says I drove 668 kms on sunday in 4h14m (around 150km/h on average!!!). But my trip was about 400kms. (Little belle 100 km/h, which Makes more sense.). Pretty much the same issue for every day with a distance.

Was contacted by Mitsubishi and gave more détails...

I’ve decoded what Mitsubishi is doing. See my post in the other Outlander forum.

In this case, take the kms you drove and pretend that they are miles. So 400km actual gets reported as 644km. Working backwards I’m thinking you drove 415 km.

 

[PHEV07]

Good thing if battery gauge works for many, will probable be ok tomorrow on my end.

Regarding travelled distances, really way off... Did not drive at night and impossible that IT can ne related to a Time zone issue. Says I drove 668 kms on sunday in 4h14m (around 150km/h on average!!!). But my trip was about 400kms. (Little belle 100 km/h, which Makes more sense.). Pretty much the same issue for every day with a distance.

Was contacted by Mitsubishi and gave more détails...

I believe that you may be on to something here. I just came back from a Highway trip where the Odometer and Screen shows that I drove 89.7 kms after full charge and resetting the screen

Yet on the My Connect App it shows that I travelled 127.34 km. Today.



So.... something is not right.

 

[PHEV07]

My Connect App has been down again since Nov 26, 2024 12:39 Am. I am not able to connect to the car.

I called Mitsubishi Support and advised them that, the App was not communicating with the Car, again

Yes I cleared the cache and data from the App. Still not able to connect.

I also mentioned that the Tire Pressure is being displayed as kpa, instead of PSI.

Also asked them to add to my ticket that I want to see Battery Temperature added as a parameter on the App.

Anyone else not able to connect to their 2023 to 2024 PHEV?