DAB radio losing preset station names

[bearddude]

Hi,
As a new PHEV user I'm trying to figure out some annoying quirks, one of which is the DAB radio. If I save one or more present stations they will initially register with the proper station name but yesterday all of the names disappeared to be replaced with something like "12e". The correct station is still there if you select the present, but you can no longer tell what station the present is for. Has anyone else noticed this and have you discovered a solution?
Thanks,
A rather perplexed BeardDude

 

[Kim]

Give it two days (if you haven't already), could be a problem with your local DAB provider/broadcaster.
Have you got another DAB receiver so you could do a crosscheck?

 

[bearddude]

I will check it again tomorrow but several things make me think it's a problem with the car radio or software - a colleague at work recently took delivery of the same model PHEV a few days before me and he has the same issue. Also, my own DAB radio (not in the car) has never had this problem, and I had perfect signal strength in the car for all of the stations throughout. It was just that the station names disappeared from the presets. My journeys so far have all been in a metropolitan area (London) with good DAB reception.
If the problem resolves itself I will update this post.

 

[jaapv]

If you select station list and then preset the names will reappear.

 

[bearddude]

Thanks for the suggestion. The station names are back on the presents.

 

[duetto]

how did you get a dab radio, the new one we got last week has fm radio.

 

[jaapv]

The MMCS adds DAB/DAB+

 

[duetto]

what is mmcs? please

 

[Kim]

If you select station list and then preset the names will reappear.

I blew the main fuse last weekend and after that the car was all English speaking plus DAB and FM is not showing station infos anymore.
So I will try jaapv's reappear-trick later tomorrow.

Incident made me hear the English speaking navigation... LOL how amazing is THAT woman?!?
She must've be at least a Major in the Army/RAF befor she became a navvoice!
Hilarious, I was laughing soo hard!
:lol:

 

[jaapv]

what is mmcs? please

The audio/communication system you get on the higher specified models.

 

[jaapv]

If you select station list and then preset the names will reappear.

I blew the main fuse last weekend and after that the car was all English speaking plus DAB and FM is not showing station infos anymore.
So I will try jaapv's reappear-trick later tomorrow.

Incident made me hear the English speaking navigation... LOL how amazing is THAT woman?!?
She must've be at least a Major in the Army/RAF befor she became a navvoice!
Hilarious, I was laughing soo hard!
:lol:

Just wait until you hear her pronounce non-British place names! :mrgreen:

 

[jazzenator]

I only listen to couple of stations on the DAB (I wouldn't go back to FM!!), so cannot comment on missing stations but I do find that if I make a telephone call or receive one - with the radio/audio turned off and then turn on the radio, the DAB is playing another radio station but indicating another. e.g playing Capital FM when indicating BBCR4 on the display. Tapping the BBCR4 preset sorts it out.
Weird. Just another quirk of the less that inspiring system they call the MMCS or a malfunction?

 

[michael24]

This has happened to me too. I have a Phev 2017 with the MMCS in south west London. After a short time either the signal to my preset station is lost or there's another glitch and it goes to Absolute 70s. All the preset names on DAB1-3 tabs are lost but the presets are still there under the '12E' '11A' etc labels. Choosing from the station list does NOT solve it. The scanning for stations fails intermittently. Whether I make a preset using station list or the tuning knob, it makes no difference. In the end, on every drive, my DAB station is lost and goes to Absolute 70s. This is highly frustrating and unacceptable for a car of this standard.
This started shortly after I had been rummaging under the passenger seat to find a lost coin but I can't imagine that could have caused it.

 

[jaapv]

Make sure the connection to the antenna is still intact.

 

[LondonOutlander]

I have the same issue as Michael24, with my 2017 Outlander MMCS also retuning constantly to Absolute 70s on the London2 band and all preset labels wiping. Problem also seems to have started at the beginning of Jan. I had the car serviced and MOT'd this weekend at a main dealer and they could find no technical faults at all. Suggested multiple "Update" scans on every band (DAB 1-3 seperately and FM, LW, MW). Claimed it had solved the problem, hadn't, happened 5 times on way home from dealer.

Coincidentally I also live in SW London, I wonder if something has changed on the DAB signal?

 

[ChrisMiller]

Same problem here. I'm in the Chilterns, which means regular switching between London and Oxford DAB signals (depending which side of the ridge I'm on), which used to cause a few seconds of dropout, but now gives a deafening cacophony from some 'pop' station and all the presets blanked. The presets are still there, and if I press 3 it goes to Radio 3 and so on, which can then be (re)stored. But nothing has changed in the car, that I'm aware of.

 

[greendwarf]

This is interesting, as I'm also having trouble with my digital TV signal - with several stations listed (even after a retune) but then claimed to "not exist", with no signal. I also live in SW Lundun.

Personally, I blame it all on 5G :lol: :lol: :lol:

 

[ChrisMiller]

This is interesting, as I'm also having trouble with my digital TV signal - with several stations listed (even after a retune) but then claimed to "not exist", with no signal. I also live in SW Lundun.

The problems with digital TV are 'atmospheric conditions' arising from a static high-pressure area over the UK. HD Freeview stations are usually the worst affected, and DAB can also suffer from 'bubbling mud'. On FM it manifests by getting 'foreign' stations, I've had ones from France, and even Italy (though that was a few years back). I don't think this is what causes the loss of presets on the car, but I'll be very pleased to be proven wrong!

 

[ajh]

I am also having this problem with radio losing the text on the presets and auto tuning to Absolute. And Im in West London!
Has anyone found a fix or discovered the problem?

 

[LondonOutlander]

I’m gonna call the dealer, their fix of retuning every band doesn’t work and now we have 4 people on here all retuning to the same Absolute 70s it does suggest either radio or the DAB signal is to blame.