Uptodat said:
I have upgrading from a Galaxy S3 to and S7 phone so de-registered the old phone in the app settings and went through the procedure to register the new one. I got the appropriate tone in acc mode, new phone picked up the car's SSID, and the password was correctly input within the time allowed. The app told me reg wasn't possible because another phone was connected, or I was out of range, out of time, or used the wrong codes. None of these was the case. Please direct me to a helpful thread or advise on trouble shooting.
If you haven't seen the film classic '2001 A Space Odyssey' do so now because you're in it. You're the sucker floating in space locked out of the craft saying 'open the pod bay doors' to which the computer replies 'I'm sorry Dave, I can't do that' (or similar).
You'll get no response whatsoever if you address the same issue to Mitsubishi UK who have a filtering system such that you don't get any response until you've asked the same question at least twice.
Then they'll say they'll look into it and randomly indicate that they might pretend to investigate why they ignored your earlier attempts at enlightenment, Dave.
My Motorola G 3 worked fine until it got the Android 6 update...now I get the same as you and it won't even import the phone's contact list any more.
I have a much older Android phone (without network card) in the bedroom that I use as a remote for preheating and the like which still works fine but is on a rather older version of Android and probably (thankfully) won't get an upgrade.
It is my belief that the Mitsubishi remote app for the PHEV is pretty cr*p and at least is in need of an upgrade to get it to work with the latest Android os.
Please send a message to Mitsu UK customer service and complain about this issue. Be prepared to send it at least twice.
Note: If preparing a message for Mitsu UK type it in Word or the like and and save it so it makes it easier to send the necessary repeat messages.
Maybe if enough people do they'll extract their digits and create software for the app that is something like robust.
JimB