Improved battery warranty with capacity statement

[Sailordoc]

I thought people would be interested to know that the battery warranty for the PHEV in the UK has been improved, with a specific statement on battery capacity. People may already know this of course but I didn't!

There is now an 8 year / 100,000 mile warranty on the traction battery, including a guarantee that if the traction battery falls below 70% capacity in 8 years / 100,000 miles a free repair or replacement will be carried out.

The warranty info can be seen at http://www.mitsubishi-cars.co.uk/outlander/battery-warranty.aspx

I emailed Mitsubishi UK to clarify whether the new warranty terms applied to existing PHEVs and received a reply stating that this battery warranty applies to all PHEVs, which is welcome news. Naturally, I've archived that email in case I ever need it!

 

[elm70]

Wondering if Mitsubishi does applies the same rules in all Europe

And if this is valid also for the 2nd owner of the car.

Also can be tricky if a car is 1st register in one country and then moved to a 2nd countries inside EU

I guess there are lot of PHEV from NL that get exported as used in the rest of continental EU , like it was the case of my PHEV

PS: In my case my battery is reported to have 94% capacity compared to new .. and it is 3.5y old ... so ... I hope to still have above 80% when the 8y mark will arrive

 

[gobiman]

The UK website suggests it applies but only to cars registered after 1 July 15.
I have a Jun 14 so very interested if it applies retrospectively.
However, I bought it without the warranty so can hardly complain and I take some comfort in their faith in the battery's longevity.
Also, I haven't seen any reports of major problems which is great.

 

[Sailordoc]

The UK website suggests it applies but only to cars registered after 1 July 15.
I have a Jun 14 so very interested if it applies retrospectively.
However, I bought it without the warranty so can hardly complain and I take some comfort in their faith in the battery's longevity.
Also, I haven't seen any reports of major problems which is great.

I believe the battery warranty is separate to the general 5 year warranty, and the reply from Mitsubishi UK stated this battery warranty applied to all PHEVs. My car was registered in June 2015, but the dealer and Mitsubishi applied the 5 year warranty from new.

I suggest you contact Mitsubishi UK through their website to clarify your situation- might also be worth posting their response here for the information of others.

 

[gobiman]

E-mail sent. Will see what comes back.

 

[gobiman]

And just replied that it applies to all Outlander PHEVs so my Jun 14 model is covered.

 

[jthspace]

I just received this, so if anyone has anything to the contrary as to when this starts from, I would be grateful to hear.

Jeff

Good Afternoon Dr Temple-Heald,

Thank you for your below clarification.

The website battery guarantee relates to vehicles registered as of 2016, therefore, 2016 model year onwards. As your vehicle is a 2014 model tear, this guarantee doesn’t apply.

I trust that this information has answered your enquiry.

Regards,

Victoria

Mitsubishi Motors in the UK
Victoria Rolfe | Senior Customer Service Advisor
Customer Services Phone: +44 1285 647774
e-mail: [email protected]

Mitsubishi Motors in the UK
Watermoor | Cirencester | Gloucestershire | GL7 1LF
www.mitsubishi-cars.co.uk | Facebook: /MitsubishiUK | Twitter: @MitsubishiUK
YouTube: /MitsubishiTV | Instagram: /mitsubishimotorsuk | Pinterest: /mitsubishiuk

 

[gobiman]

Ok - that's what I had back below -

Thank you for your website enquiry.

This is on all Outlander PHEVs, so this does include your vehicle.

Kind regards,

Simon


Simon Kent | Customer Services Advisor
Customer Services Phone: +44 1285 647774
e-mail: [email protected]

Mitsubishi Motors in the UK
Watermoor | Cirencester | Gloucestershire | GL7 1LF
www.mitsubishi-cars.co.uk | Facebook: /MitsubishiUK | Twitter: @MitsubishiUK
YouTube: /MitsubishiTV | Instagram: /mitsubishimotorsuk | Pinterest: /mitsubishiuk

Original enquiry -

Dear Sir or Madam,
I understand that there is now an 8 year warranty for the battery on an Outlander PHEV.
Does this apply just to new vehicles or retrospectively to older cars? Mine is a Jun 2014 model.
Thank you.

 

[jthspace]

Great, I will revert back to Mitsubishi.

Thanks very much

Jeff

 

[gobiman]

Let me know how you get on.
I notice that your's was a "senior" customer service adviser - mine just a common garden one.
Good luck!
Jonny

 

[jthspace]

Regretfully, I have just received this . . .

Good Morning Dr Temple-Heald,

I have now spoken with our Warranty Department for clarification.

Firstly I must apologise, the information provided to my colleague Simon was incorrect.

The website battery guarantee does only relate to vehicles registered as of 2016.

Once again, I am sorry for the miscommunication.

Regards,

Victoria


Mitsubishi Motors in the UK
Victoria Rolfe | Senior Customer Service Advisor
Customer Services Phone: +44 1285 647774
e-mail: [email protected]

Mitsubishi Motors in the UK
Watermoor | Cirencester | Gloucestershire | GL7 1LF
www.mitsubishi-cars.co.uk | Facebook: /MitsubishiUK | Twitter: @MitsubishiUK
YouTube: /MitsubishiTV | Instagram: /mitsubishimotorsuk | Pinterest: /mitsubishiuk

 

[gobiman]

Thanks - it did sound a little too good to be true.

 

[Sailordoc]

Hmm. My response was also from Simon Kent so unfortunately it looks as though he has given out the wrong information on a few occasions :x

I'm going to email again and demand to know what the correct battery warranty is.

 

[ps44]

And I don't think "vehicles registered as of 2016" actually gives you a clear statement of the situation. What do those words mean ?
I think I'm ok as I have a 2016 vehicle.

 

[Sailordoc]

Hmm. No reply from Customer Services as yet. I've emailed again.

 

[jthspace]

Fingers crossed........

 

[Sailordoc]

Just received this reply:

Thank you for your e-mail.

Firstly, there appeared to be some confusion regarding this matter, we have now had confirmation –

The traction battery on the Outlander PHEV comes with a warranty of 8 Years / 100,000 miles, This includes a guarantee that if the traction battery capacity falls below 70% in the first 8 years/100,000 miles a free repair or replacement will be provided.
This however, following confirmation from the factory and our warranty department is only applicable to 16MY PHEV’s onwards.

I trust this is of assistance and our apologies for any inconvenience this may have caused.

Kind regards,

Simon


Mitsubishi Motors in the UK
Simon Kent | Customer Services Advisor
Customer Services Phone: +44 1285 647774
e-mail: [email protected]

Mitsubishi Motors in the UK
Watermoor | Cirencester | Gloucestershire | GL7 1LF
www.mitsubishi-cars.co.uk | Facebook: /MitsubishiUK | Twitter: @MitsubishiUK
YouTube: /MitsubishiTV | Instagram: /mitsubishimotorsuk | Pinterest: /mitsubishiuk
Mitsubishi Motors in the UK

I have sent this in return:

Dear Simon Kent,

Thank you, but you have not answered my question. I asked you what warranty terms apply to my 2015 Outlander PHEV, and that furthermore I wanted an explicit statement as to what percentage loss of original traction battery capacity would be grounds for repair or replacement within the warranty period. Please now answer the questions I asked.

I'll post whatever response I get. Their customer service department is shockingly bad....

 

[Sailordoc]

Bizarrely, I have received the following reply from Mitsubishi UK:

"Thank you for your e-mail.

Further on from my e-mail below.

With regards to your model/year of the PHEV -

MMC warrants that the main battery maintains a Capacity of 70% or more, during a period of:
• 8 years from date of first registration of the vehicle, or 100,000 miles whichever comes first.

On customer complaint basis and in case the main battery Capacity is less than 70%, replacement of the main battery is covered by warranty.

I trust this is of assistance.

Kind regards,

Simon"

This is the same as the 16MY car! I've emailed again just to double check......

 

[Sailordoc]

Well, it appears to be correct! Just received this response to my email:

"Thank you for your e-mail.

I can confirm the below is correct and this relates to - Main traction Battery Capacity Warranty.

Kind regards,

Simon"

 

[Austen]

Great, I will revert back to Mitsubishi.

Thanks very much

Jeff

Hi Jeff

I hope you don't mind me asking but as a prospective PHEV owner I wondered why your mpg is so low?

Regards


Chris