Hi, I have a three year old outlander, about three weeks ago it went in for a three year service and had the service done plus three pieces of recall work done.
On the way home from the dealer as I pulled onto a roundabout and the car went into limp mode and the ev system message showed on the dash. I was able to get off the roundabout, stopped the car and then when I restarted it the car started fine and I drove home without issue.
The following day the car did the same on the way to work, so I called the dealer and they declared it unsafe to drive and took it in. They had it for a week, they could see it had a fault which seemed to relate to the coolant pump on the ev system, however on investigation there was nothing wrong with the pump. They couldn’t get the car to fault in 50 miles of test driving and so returned it to me. I drove home from the dealership without any issue and then left it on the drive for a week as we went on holiday.
On my first journey to work yesterday the same fault occurred. I was able to quickly pull off and stop and restart and then continue without issue. I contacted the dealer who told me they would talk to the foreman and call me back. They didn’t and the same happened again this morning, however I was nearly rear ended by a lorry which given I had my children in the car was quite scary! I’ve called the dealer again but they can’t fit my car in until Friday.
The car seems to go into limp mode as I accelerate away after having been in stop start traffic and it only ever seems to occur when the battery is half full. I charge my car at work and the fault has never occurred on the way home! Battery is always fully charged with no interruption to the charge. Also I now have a weird symbol on the dash of a plug icon and then a colon which appears as I open the drivers door after unlocking but disappears as I start the car.
Has this happened to anyone else? Any suggestions of what the dealer should do as they have never experienced this before! TIA
On the way home from the dealer as I pulled onto a roundabout and the car went into limp mode and the ev system message showed on the dash. I was able to get off the roundabout, stopped the car and then when I restarted it the car started fine and I drove home without issue.
The following day the car did the same on the way to work, so I called the dealer and they declared it unsafe to drive and took it in. They had it for a week, they could see it had a fault which seemed to relate to the coolant pump on the ev system, however on investigation there was nothing wrong with the pump. They couldn’t get the car to fault in 50 miles of test driving and so returned it to me. I drove home from the dealership without any issue and then left it on the drive for a week as we went on holiday.
On my first journey to work yesterday the same fault occurred. I was able to quickly pull off and stop and restart and then continue without issue. I contacted the dealer who told me they would talk to the foreman and call me back. They didn’t and the same happened again this morning, however I was nearly rear ended by a lorry which given I had my children in the car was quite scary! I’ve called the dealer again but they can’t fit my car in until Friday.
The car seems to go into limp mode as I accelerate away after having been in stop start traffic and it only ever seems to occur when the battery is half full. I charge my car at work and the fault has never occurred on the way home! Battery is always fully charged with no interruption to the charge. Also I now have a weird symbol on the dash of a plug icon and then a colon which appears as I open the drivers door after unlocking but disappears as I start the car.
Has this happened to anyone else? Any suggestions of what the dealer should do as they have never experienced this before! TIA
