Car dead - towed to dealer

[JonaC]

I'm posting this as a separate thread to the one claiming 'dead after software update' since not all the symptoms are the same. Here's a recount:

-Charged car to full cap on July 29th. Drove in EV mode with 1/3 of battery drained. Plugged in car for charging overnight.

-AM of July 30th, unplugged car. Then:
-Electric lock button did not respond.
-Unlock button on key did not respond.
-Entered car using 'manual' key.
-On pushing start button, console cycled through every (I assume) warning available, in this order: 'close fuel cap lid', 'Electrical system service required', 'brake system service required', 'FCM service required', 'ACC service required', 'RBS service required', 'close hood', 'engine overheating stop safely', 'limited driving mode', 'asc system service required', '4wd system service required', 'LDW system service required', 'EV system service required stop safely'.

-The power would not turn off until start\stop button was depressed for several seconds.

-Main driving lights came on (was parked in garage)

-None of the 3 rear doors would open.

-Cabin lights would not work.

My immediate suspicion was a dead 12v batt. Called MAP for service, whom dispatched a tow truck. NO CHANGE in situation using a booster pack as described in owners manual.
The car was then transported to the dealer. The problem was still persisting as I left.
I received a phone from the dealer later: The car had come to life normally, and was driven into the service garage. This is where it gets interesting:

-NO FAULTS were logged\found in the ECU diagnostics.
- ALL BATTERIES tested with good charge.

The car was then driven for a few kms, tested start\stop on\off several times, without further incident.
The dealer is keeping the car overnight to repeat test and consult with importer\tech specialists.

A few side notes:

-Car bought in Norway, July 23rd. 680km on the clock.
-Remote software was updated on Sunday 27th July. Current version is 1.3.5.

It would be strange indeed if the remote software is somehow jamming regular operations! However, it is plausible since the car came to life once my iPhone was out of range of the car's wifi.

I will post an update once I have something new. Please report if you experience similar problems!

Cheers,
Jonathan

 

[jaapv]

There is a suspicion starting to form in my mind that this firmware update is not free of bugs. I Always follow the rule never to update firmware-software just because the update exists, only if there is a compelling reason to do so, and it has saved me from a few disasters in the past. I will continue this policy, I think.

 

[maddogsetc]

There is a suspicion starting to form in my mind that this firmware update is not free of bugs. I Always follow the rule never to update firmware-software just because the update exists, only if there is a compelling reason to do so, and it has saved me from a few disasters in the past. I will continue this policy, I think.

+1

Hope you get it sorted soon

 

[ufo]

There is a suspicion starting to form in my mind that this firmware update is not free of bugs. I Always follow the rule never to update firmware-software just because the update exists, only if there is a compelling reason to do so, and it has saved me from a few disasters in the past. I will continue this policy, I think.

I used to follow the same strategy but then you end up missing the fixes they introduce in the updates. Also first thing they ask when you report a problem is that "have you done all and/or latest update(s). In PHEV's case they might say take it to the dealer because it is such a new technology.

 

[JonaC]

So:

Picked up car from my dealer yesterday. As previously mentioned, it mysteriously came back to life shortly after it was towed there, and there was no further incident, nothing logged in diagnostics and no problems with any of the batteries was noted after performing tests.
The dealer had called their technical people, but there were apparently no recommendations, so no alterations to software\firmware.
The car seems fine, so all I can do is hope it's all good, albeit with a slightly dented confidence in its reliability. :?

 

[ufo]

Good to hear it is back to normal. With so much computing and technology mixed, sometime/somewhere things will go wrong.
In my ICE vehicle there is a glitch in ABS system and the car has been on dealer scanner zillion times and they can not find anything and I am driving around with a potentially faulty ABS brakes (my missus is driving the PHEV )
Let us know how you go.

 

[pcsouthwest]

Hi Jonathan,

I had a similar problem, but my car was totally dead.

I hope the forum does not mind me referencing another forum but my issue can be see here http://phev.club/viewtopic.php?f=10&t=91&p=170#p170

I hope this helps should this happen to you.