cannot connect phone app

[ThudnBlundr]

Hello I have the same problem, getting the “unable to connect “ message on my phone. There was no problem when I first bought the car (66 plate), but after a longish period of not using the app and a new phone, I can no longer connect. I have de-registered any previous phones and followed the advice given on the forum. Is it likely that the password has been changed when the car was serviced?

They did update the WiFi on older cars so that it needs a 10-digit password to make it more secure. But the dealer should have given you the new password

 

[Dvdmac]

All done. The dealer was able to find the new 14 digit password from the car, free of charge, and then I was able to connect, though I had to restart the phone first.