The saga continues....on 05-MAY, I contacted the service department and was told that the part had come in, but the part inside the box was incorrect, but the box was correct. A load of hooey if you ask me. So, they said they reordered the part and it would come from CA, delivering to Florida. It would take them 7 days to get the part.
On 11-May, I contacted the service manager via email and telephone, but no answer. I called today and spoke with the service writer who gave me an attitude, probably because I called him out last week. Told me the part came in but it didn't fix the problem. He said the part was the Heater/Blower control unit. Now, they are ordering the actual heater/blower unit.
He said that the part was coming from CA because they have more PHEV's on the West Coast of the US. Sounds fishy, huh? There are no other warehouses on the East Coast of the USA????
Now, it will take another seven days for the part to get here.
I'm seriously considering just going this Saturday and telling them I want a new car.
I'll investigate the lemon law and find out what options I have,
But, I'm not feeling good about this.
